No. Most people work during the day and find it difficult to arrange a time to be home when we are there. However, if you want to be there the first visit, we can arrange a time frame to meet you and your dog. Just let us know.

We typically charge the same for small or large dogs or yards; however, we reserve the option to add an upcharge for unique situations. Sometimes people think that since their small dogs produce small poop, our service should be less expensive; however, often small dog poop the size of a Tootsie Roll is hard to find, especially when in a gravel or grass yard. We will advise you on our first visit if we need to modify our pricing prior to starting any service for you.

Our service days are from dawn to dusk, Monday through Friday; however, our routes vary by geographic area. We will try to accomodate special scheduling requests, but that is not always possible. Call us and we can share what day or days of the week that we will be in your general area.Exact timing of our visits is not common, since each scooping visit is unpredictable. We don’t know what we will encounter each week. One week, all dog waste may be found in one small geographic area in the yard and the next week, it may be spread out across the entire yard. Some weeks the dog waste may be solid and dry, and other weeks your dogs may have had digestive issues causing loose stool, so cleaning and sanitizing may take much longer. We would ask that you be flexible and allow us to visit as time permits on your assigned day, and if you have need for more specific timing one week, just ask.One day prior to each visit we will send you an email and text reminder of your appointment, plus you will receive a text when our team is on their way, prior to arriving. (Text and data rates may apply to texts you receive.)

We scoop your dog’s poop weekly by using a grid-method of searching – north to south, then east to west, so we don’t miss any hidden piles. On the first visit, we normally collect the dog poop using our exclusive PooVac, so we can get even the smallest dusk fine particles of poop (watch video).After scooping, we bag up the dog waste, seal the bag airtight and deposit it into your trash can. If you requested our sanitizing and deodorizing service, we spray all areas where heavy dog waste and urination were found prior to leaving. If you have heavily soiled and stinky artificial turf, we can comb it clean of all dog waste and then Wysiwash it to dissolve, sanitize and disinfect any remaining odor causing poop residue including diarrhea and wet messy dog poop waste. We then exit and ensure that all gates have been closed to prevent a pet escape, and finally, we leave a “You’ve Been Scooped” slip and Scooby snacks at your front door step.

Nope. Those pesky contracts don't make anyone's life better, so we don't make you sign one. We like to keep it simple. By accepting and paying for our services, you are simply giving Bigfoot Home Services implied permission to visit your property to pick up your dog poop, clean your turf and perform our other services as outlined in our Policies and Procedures. There is no minimum service commitment, and you may cancel anytime with a 24 hour notice.  All of our Policies and Procedures can be found by clicking here.

Dog waste that is left in your yard and on your artificial turf not only attracts flies that can carry dog waste residue and disease into your home, onto your food and elsewhere, but your dogs often step in their poop and track residue inside your home, where they then curl up on your couch, jump on your bed, put their paws on your table and countertops, and snuggle up to you and your kids in front of the TV.  Poop from cats in your yard also harbor many dangerous bacteria and diseases.Quick Health Facts:· The EPA (Environmental Protection Agency – EPA.gov) classified pet waste as a dangerous pollutant in the same category as toxic chemicals.· Pet waste can spread parasites including hookworms, ringworms, tapeworms, salmonella, and roundworm.· Roundworm eggs can remain active in the soil long after dog feces has weathered away.· Children are most at risk. Roundworm can cause conditions such as upset stomachs, sore throats, asthma, and blindness.· Dog feces are leading sources of E. Coli contamination of drinking water, lakes and ponds.· 1 gram of dog feces contains over 20 million E. Coli bacteria.· A compost heap will not become hot enough to kill the pathogens in dog feces.· Pathogens in dog feces can contaminate your vegetable garden.· The U.S. Centre for Disease Control and Prevention (CDC.gov) confirms that pet waste can spread parasites including hookworms, ringworms, tapeworms and salmonella.· Studies done in recent years put dog waste 3rd or 4th on the list of contributors to bacteria in contaminated waters. (Microbiologist from University of South Florida) USAToday.com· Officials estimate 12,000 dogs leave more than 5,000 pounds of solid waste per day.

In the event of the weather gods interfering with a scheduled scooping, you will receive a text, call, or email from our office notifying you that your service is being postponed. Bigfoot Pros usually get caught up on your service the same week. If we can't make it happen before your next service, your account will be credited for that service, and your regular services will resume as scheduled.

We love dogs! That's a huge part of why we do this. As long as your dogs are good with new people, then we have no problem if your dog(s) is in the yard while we scoop. However, we ask that you keep any aggressive dogs indoors while we work, for everyone's safety.

There is an additional charge on the first visit, IF your yard has not been cleaned up in a while. If you happen to be the type that cleans your house before the cleaning lady arrives…STOP! Let us do the dirty work for a small fee, starting at just $15 extra.  We also charge our weekly service fee if we visit your yard and cannot gain access due to a locked gate, aggressive dog or other barrier to entry, and we charge a $2.00 per day late fee if a credit or debit card is declined and not corrected the same day as the charge.  If your dogs regularly have diarrhea or loose stool, we may charge a $3.00 loose stool/ diarrhea charge to cover the cost of added time to scrape/collect the waste, clean our tools and shoes, plus time to advise you of your dog’s condition and risk of dehydration, plus possible need to see a vet.  A $25 cancellation fee is charged for all new account visits which are cancelled without 24 hours of notice.

For insurance compliance, we can’t accept keys for padlocks, gates or doors, and we never allow our staff to enter your yard through your home, garage or other personal space for liability reasons. However, we will happily provide a new combination padlock, so we can enter your yard through a side gate without worrying about losing keys, and we only share the combination with you and you can share it with your pool service, landscapers, etc.